State Farm® Insurance Agent Luisa Samuel
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jen Nolan
June 28, 2025
1
out of
5
rating by Jen Nolan
"Terrible customer service. Not willing to understand that I cannot call due to working the same as their “office hours” and the ONE time I do I’m kept on the phone for over an hour, trying to be sold a million different coverages after repeatedly saying no."
Bobby Lee
June 28, 2025
5
out of
5
rating by Bobby Lee
"Diego was awesome,"
Lynn O
June 26, 2025
5
out of
5
rating by Lynn O
"Cynthia was very personable and gave me and my family the best rates we could find. She even stayed afterhours to make sure I had everything in order for the insurance."
Roberta Carpenter
June 26, 2025
5
out of
5
rating by Roberta Carpenter
"STATE FARM was very understanding that we had to close our checking account and reopen a new account. Our statement was due on June 25th and we did not have the new account till June 26. We have been with State Farm for many years and ha always had excellant assistance. DIEGO was very understanding and kind . We highly recommend this State Farm Office. Best regards, Roberta Carpenter"
Jeannette I
June 25, 2025
5
out of
5
rating by Jeannette I
"We had the opportunity to meet with Luisa Samuel to review our various policies to ensure proper coverage and understanding of them. We were extremely pleased with the level of knowledge, professionalism, and patience from Luisa and feel confident with State Farm’s policies for our home, vehicles and life insurance policies. Thank you!"
R-bay Saivong
June 16, 2025
5
out of
5
rating by R-bay Saivong
"Diego was very helpful! I appreciated his patience with my dad and thoroughly answered my questions about the renters insurance policy and was able to assist in notifying our apartment complex about our policy with State Farm. Was very pleasant to talk to!"
We responded:
"Thank you, R-Bay! for your Google Review! We appreciate your feedback and look forward to continuing assisting you with all your Life, Auto, Home, and Health Insurance needs. Thank you for choosing Luisa Samuel State Farm Agency for all your insurance needs."
Lukas Hecker
June 12, 2025
5
out of
5
rating by Lukas Hecker
"Trying to move into a new place pretty quickly and needed to switch my insurance. Diego called me back the same day and was super helpful, made the process super easy! Keep up the good work, thanks guys!"
We responded:
"Lukas! Congratulations on the new Place! Thank you for your 5-star review. Please feel free to reach for all your future Life, Auto and Home Insurance needs. "
Moraima Donet
June 12, 2025
5
out of
5
rating by Moraima Donet
"Buen día a todos. Un buen servicio de parte de Cintya se las recomiendo a todos explica muy bien soy muy novata en todo esto y me fue explicando todo paso x paso muy agradecida."
We responded:
"¡Gracias Moraima! Nos alegra que Cynthia haya podido ayudarte con todas tus necesidades de seguros de Vida, Auto y Hogar. ¡Gracias!"
Tawn
June 12, 2025
5
out of
5
rating by Tawn
"Diego was awesome today helped me with all my questions and then some :)"
We responded:
"Tawn! Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Suzan Mapes
June 10, 2025
5
out of
5
rating by Suzan Mapes
"Diego was great !"
We responded:
"Thank you, Suzan, for your Google review! Glad Diego was able to assist you with all your Auto, Home, Life and Business insurance needs."
Blessings Odee
June 10, 2025
5
out of
5
rating by Blessings Odee
"Great consumer service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else, we can do for all your Health, Life, Auto, and Business Insurance needs."
Sergio Jimemez
June 9, 2025
5
out of
5
rating by Sergio Jimemez
"Servicio bueno y professional"
We responded:
"¡Sergio, gracias por tu reseña! Nos alegra poder ayudarte con todas tus necesidades de seguros de Vida, Auto y Hogar."
Daniel Olney
June 5, 2025
5
out of
5
rating by Daniel Olney
"Very professional and knowledgeable about insurance would recommend to anyone looking for insurance."
We responded:
"Daniel, we appreciate your review! We are delighted to know you had a great experience. Thank you for choosing Luisa Samuel State Farm Agency for all your Auto, Home, Fire and Health Insurance needs."
JIV
June 3, 2025
1
out of
5
rating by JIV
"We have been trying to set up an appointment with Luisa Samuel and were told she does not meet with clients. This is odd since we’ve been with State Farm since the 80’s and always had the opportunity to meet with our agent to review our various plans."
We responded:
"Thank you for taking the time to share your feedback. We understand your concerns regarding the ability to meet with Luisa Samuel, and we sincerely apologize for any confusion this may have caused. We value our long-standing relationship with you as a State Farm customer since the 80s, and we want to ensure that your needs are met. While Luisa may not always be available for in-person meetings, we encourage you to meet with the other associates. Our goal is to provide you with the support and information you need to feel confident in your coverage. Our records do show that a meeting is scheduled with Luisa. We are looking forward to having you in the office. Thank you for your continued loyalty, and please let us know how we can further assist you. "
Irish
June 2, 2025
5
out of
5
rating by Irish
"I would like to say thank you so so much to Diego who helped me get my son his renters insurance there in Phoenix while I am here in South Dakota! He was very pleasant to talk to and will for sure recommend him to my friends and to anyone who wants insurance policy! Thank you again , Diego Irish and Ralph."
We responded:
"Irish, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service here at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Thank you for choosing Luisa Samuel State Farm Agency for all your Life, Auto, Health, and Home insurance needs."
jamatt playes
May 31, 2025
5
out of
5
rating by jamatt playes
"Diego was extremely helpful and knowledgeable about the policies I was interested in. He answered all my questions and had a pleasant demeanor. I saved $300 a month by switching to state farm."
We responded:
"Jamatt, thank you for your review! We appreciate your feedback and thank you for choosing Luisa Samuel State Farm Agency for all your Life, Auto, Health and Home Insurance needs."
Karen Hsu
May 31, 2025
5
out of
5
rating by Karen Hsu
"Fantastic and personable agent. Great experience working with Myrna."
We responded:
"Karen, We’re thankful for your feedback! It’s our pleasure to assist you with your Life, Auto, Health and Home insurance needs. If there is anything else we can do to help, please let us know!"
Carol Marcon
May 29, 2025
5
out of
5
rating by Carol Marcon
"My billing was very confusing but the lady that helped me was very knowledgable and very patient and did a wonderful job of explaining everything and figuring out how to straighten it out."
We responded:
"Thank you for your feedback! We’re glad to hear that our team member was knowledgeable, patient, and helpful in resolving your billing issues. We appreciate your kind words and are here to assist with any other questions or concerns you may have."
Stephany Caballero
May 29, 2025
1
out of
5
rating by Stephany Caballero
"Honestly, they're horrible at communication! I can never get someone to answer the phone and they take 2+ days to get back to you. The only time they're communicative is when they're trying to get you to add unnecessary stuff to your policy. So frustrating!!!!!!"
We responded:
"Thank you for sharing your feedback with us. We sincerely apologize for the frustration you’ve experienced with our communication. Your concerns are important to us, and we take them seriously. We strive to provide timely responses and effective support, and it’s clear we missed the mark in your case. Our records show that you did speak to one of the associates and got the issue resolved. We appreciate your loyalty, and please reach out to us if there is anything we can further assist you with. "
Carlos Buenrostro
May 23, 2025
5
out of
5
rating by Carlos Buenrostro
"Un excelente servicio que brinda State Farm todos los que trabajan ahí muy amables un excelente servicio por teléfono que te brindan ellos si no puedes ir en persona te ayudan bastante"
We responded:
"Gracias, Carlos, por tu reseña en Google. Nos complace haberte ayudado con todas tus necesidades de seguros de auto, hogar, vida y salud. Gracias por elegir a Luisa Samuel State Farm Agency."
COIV COIV2
May 22, 2025
5
out of
5
rating by COIV COIV2
"Cynthia was great, she made it easy and simple as possible!"
We responded:
"Thank you Coiv for the feedback and thank you for choosing Luisa Samuel State Farm Agency for all your Auto, Home, Life, and Health insurance needs."
Gabriel Rodriguez
May 20, 2025
5
out of
5
rating by Gabriel Rodriguez
"Cynthia was excellent, made sure that I was taken care of quickly and efficiently. She was also courteous about my time and texted me before calling which was great. Thank you, Cynthia!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Ashayla Serrayah
May 19, 2025
5
out of
5
rating by Ashayla Serrayah
"I had spoke to several State Farm agencies, and I was about tired of it all. When speaking to this branch, they did not give up they Was persistent about getting me a good quote and I could not believe it. I got the best quote And was half of what the first person gave me I would definitely recommend their services"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Richard Medrano
May 19, 2025
5
out of
5
rating by Richard Medrano
"Hi just to let you know that Myrna is the best.Made the whole process easy will definitely be back."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Myrna. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Norma Jauregui
May 18, 2025
5
out of
5
rating by Norma Jauregui
"I just switched over to State Farm and I received excellent customer service and support! I am also saving money! Thank you to Luisa, Cynthia and the office staff at State Farm!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"