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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John

June 9, 2025

1  out of  5
rating by John
"State Farm sent me to Enterprise Rent-A-Car they said they would pay for everything after their client rear-ended me damaged my car and severely injured my back. I thought I could trust them and Enterprise Rent-A-Car they fast talked me hustled me at Enterprise saying that there would only be $100 deposit they put everything on a tablet and only handed it to me when something needed signed. I thought I could trust them I now see that $325.99 is missing out of my account and they're saying that I signed some accident waiver form this was not clearly communicated with me it is possible State Farm is working with Enterprise to get victims to pay for the rental car I was clearly scammed. I was not at fault in this accident and now I'm down $325.99 as of now because of their their clients careless driving while under the influence. I now have to take another day off work to try to clear this up I am already suffering and possibly may lose my job because of my back and all the runaround I have to do because of State Farm."
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Daniel Olney

June 5, 2025

5  out of  5
rating by Daniel Olney
"Very professional and knowledgeable about insurance would recommend to anyone looking for insurance."
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JIV

June 3, 2025

1  out of  5
rating by JIV
"We have been trying to set up an appointment with Luisa Samuel and were told she does not meet with clients. This is odd since we’ve been with State Farm since the 80’s and always had the opportunity to meet with our agent to review our various plans."
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Irish

June 2, 2025

5  out of  5
rating by Irish
"I would like to say thank you so so much to Diego who helped me get my son his renters insurance there in Phoenix while I am here in South Dakota! He was very pleasant to talk to and will for sure recommend him to my friends and to anyone who wants insurance policy! Thank you again , Diego Irish and Ralph."
We responded:
"Irish, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service here at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Thank you for choosing Luisa Samuel State Farm Agency for all your Life, Auto, Health, and Home insurance needs."
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jamatt playes

May 31, 2025

5  out of  5
rating by jamatt playes
"Diego was extremely helpful and knowledgeable about the policies I was interested in. He answered all my questions and had a pleasant demeanor. I saved $300 a month by switching to state farm."
We responded:
"Jamatt, thank you for your review! We appreciate your feedback and thank you for choosing Luisa Samuel State Farm Agency for all your Life, Auto, Health and Home Insurance needs."
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Karen Hsu

May 31, 2025

5  out of  5
rating by Karen Hsu
"Fantastic and personable agent. Great experience working with Myrna."
We responded:
"Karen, We’re thankful for your feedback! It’s our pleasure to assist you with your Life, Auto, Health and Home insurance needs. If there is anything else we can do to help, please let us know!"
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Carol Marcon

May 29, 2025

5  out of  5
rating by Carol Marcon
"My billing was very confusing but the lady that helped me was very knowledgable and very patient and did a wonderful job of explaining everything and figuring out how to straighten it out."
We responded:
"Thank you for your feedback! We’re glad to hear that our team member was knowledgeable, patient, and helpful in resolving your billing issues. We appreciate your kind words and are here to assist with any other questions or concerns you may have."
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Stephany Caballero

May 29, 2025

1  out of  5
rating by Stephany Caballero
"Honestly, they're horrible at communication! I can never get someone to answer the phone and they take 2+ days to get back to you. The only time they're communicative is when they're trying to get you to add unnecessary stuff to your policy. So frustrating!!!!!!"
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Carlos Buenrostro

May 23, 2025

5  out of  5
rating by Carlos Buenrostro
"Un excelente servicio que brinda State Farm todos los que trabajan ahí muy amables un excelente servicio por teléfono que te brindan ellos si no puedes ir en persona te ayudan bastante"
We responded:
"Gracias, Carlos, por tu reseña en Google. Nos complace haberte ayudado con todas tus necesidades de seguros de auto, hogar, vida y salud. Gracias por elegir a Luisa Samuel State Farm Agency."
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COIV COIV2

May 22, 2025

5  out of  5
rating by COIV COIV2
"Cynthia was great, she made it easy and simple as possible!"
We responded:
"Thank you Coiv for the feedback and thank you for choosing Luisa Samuel State Farm Agency for all your Auto, Home, Life, and Health insurance needs."
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Gabriel Rodriguez

May 20, 2025

5  out of  5
rating by Gabriel Rodriguez
"Cynthia was excellent, made sure that I was taken care of quickly and efficiently. She was also courteous about my time and texted me before calling which was great. Thank you, Cynthia!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Ashayla Serrayah

May 19, 2025

5  out of  5
rating by Ashayla Serrayah
"I had spoke to several State Farm agencies, and I was about tired of it all. When speaking to this branch, they did not give up they Was persistent about getting me a good quote and I could not believe it. I got the best quote And was half of what the first person gave me I would definitely recommend their services"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Richard Medrano

May 19, 2025

5  out of  5
rating by Richard Medrano
"Hi just to let you know that Myrna is the best.Made the whole process easy will definitely be back."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Myrna. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Norma Jauregui

May 18, 2025

5  out of  5
rating by Norma Jauregui
"I just switched over to State Farm and I received excellent customer service and support! I am also saving money! Thank you to Luisa, Cynthia and the office staff at State Farm!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Erika Lopez

May 15, 2025

5  out of  5
rating by Erika Lopez
"Myrna me atendiste muy bien me senti muy agusto y confiable en toda la information"
We responded:
"¡Gracias Erika, por tu reseña! Me alegra que Myrna haya podido ayudarte y brindar un excelente servicio."
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Lianet Romero Cruz

May 15, 2025

5  out of  5
rating by Lianet Romero Cruz
"Me acaba de atender Diego lo recomiendo 100% muy buena atención lo super recomiendo gracias"
We responded:
"¡Gracias Erika! ¡Por tu reseña! Me alegra que Diego haya podido ayudar y responder todas tus preguntas sobre el seguro. Si necesitas algo, no dudes en contactarnos."
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Tonya Hennessey

May 15, 2025

5  out of  5
rating by Tonya Hennessey
"Joanna was very friendly, understanding and informative about our situation. Definitely would recommend this branch"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Andrea Murillo

May 14, 2025

5  out of  5
rating by Andrea Murillo
"Jacob was amazing. I was adding a new off road vehicle to my plan. He spoke clearly and took his time explaining the different coverages to me. He really made this process pain free. I was pleased with how fast and easy it was. Thanks you!"
We responded:
"We appreciate you taking the time to comment positively about our agency and Gabriel. We are always here to help our customers with their insurance needs. We are happy to help with auto, home, and life insurance. What’s important to you is important to us and we are here to protect your family. "
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Stephan Cross

May 14, 2025

5  out of  5
rating by Stephan Cross
"This office always provides me with excellent customer service. I spoke with Diego and Cynthia individually within the span of a month and they both have been very helpful. The people in this office are very intentional on listening and assisting with your needs as well as proving you with the best advice, services and solutions for you and your family."
We responded:
"Thank you, Stephan! for your kind words. Will pass the message along to Diego and Cynthia."
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Rubi Cebreros

May 14, 2025

5  out of  5
rating by Rubi Cebreros
"Shout out to Diego, he’s always there to help!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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James Sutherland

May 13, 2025

5  out of  5
rating by James Sutherland
"great service and around experience"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Greg Spencer

May 12, 2025

5  out of  5
rating by Greg Spencer
"Edgar and Cynthia are fantastic people to work with via a phone call or in person. I enjoy being able to go into an actual office to review my policy information and to get all of my questions answered. If you are shopping for insurance, these folks may be your best resource!!!"
We responded:
"Thank you for your feedback! We're delighted to hear that Edgar and Cynthia provided fantastic service both over the phone and in person. We appreciate your recommendation and are glad you find value in reviewing your policy information in person. If you have any more questions or need assistance, we’re here to help!"
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Payton Gartin

May 9, 2025

5  out of  5
rating by Payton Gartin
"Very professional, resolved all my problems and questions about my renters policy. I love my renters policy. 5 starts will be keeping my business"
We responded:
"Thank you, Payton! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Amber Soulier

May 8, 2025

5  out of  5
rating by Amber Soulier
"Diego was so AMAZING! He was patient while I asked all of my questions and explained everything to me in terms I can understand about my policy. I felt very comfortable and confident in everything I chose to do with my policy throughout the whole process. Big shout out! Thank you!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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NORMA VALENZUELA

May 8, 2025

5  out of  5
rating by NORMA VALENZUELA
"Diego Luna es una excelente persona y muy profesional."
We responded:
"Thank you for your five star review! We are here to help you in your insurance needs anytime. "